One of the biggest challenges for any business is getting their debtors to pay back. And the reason this is such a challenge is because you cannot afford to lose them nor can you afford to be too lenient with them. This like relationship in itself! So here are some tips to help you get these clients to pay back without much hassle.
Getting people to do something they don’t like but should be doing, is a tough job. However, as a customer service agent or cash services provider it is your duty to get this job done. Customers don’t like paying back and being constantly nagged to pay back. But if you don’t do so, they may deliberately omit this duty from their memory and get about their daily life. So, you should know how to convince them to get the money you owe. Be professional and be prepared to face anything and everything that is thrown your way. Being too nice could lead to them walking all over you and being rude could do the opposite. So, learn to read the situation and act right!
Don’t keep adding more and more customers to the list of people who should be paying you back. Instead keep track of those that you already have and make sure that you get them to pay back one way or the other. If they have passed their deadlines then you have all right to ring them up and remind them. Leave a grace period of a couple days to get them to pay back and after that go ahead and be strict about getting the money you should be getting, otherwise you just might have to go to the extremes of working with security companies in Sydney if the situation grows. If you let them be and be too lenient on them it is you who would be suffering from bad debts.
You should also keep in mind not give this facility of making payments later to any client, but only to those that you think are capable of making payments as promised!
There is nothing more official and professional than sending a letter to make payments. Sometimes the calls may get out of hand and could harm the relationship that you have with your client. However, if you were to send a written notice, then this could be avoided. It also gives the client a reminder and a chance to prepare making payments. But, if you feel that this customer is the kind who would rip up a letter as soon as he sees it, then go ahead and ring him up!
Don’t be too hard
You certainly don’t want to get on the bad side of your client nor give him the opportunity to ruin the mindset of all other potential customers coming your way. So, don’t threaten or make them get angry. Instead try to deal with the situation at hand in a professional manner where you wouldn’t be affecting your current relationship and future ones.
So try the above tips with your debtors and get them to make payments voluntarily and on time!